SHIPPING & ORDERING

Standard Delivery:

All orders are filled within 48 hours. Pending order verification and credit approval, shipping delivery time is approximately 7 – 10 business days (excluding holidays). Keep in mind when determining shipping times, the day your items ship is not counted as a shipping day. If you need your order by a specific date, please allow for arrival a few days before your celebration or event. We use the following vendors for shipping:

United States Post Office
Federal Express
UPS
DHL

Delivery to Alaska , Hawaii , US Territories and any P.O. Boxes are shipped via U.S. Postal Service Priority Mail. Please allow anywhere from 2 to 3 weeks for delivery. Expedited and Express Delivery options are not available to P.O. Boxes.


Canadian & International Orders

If you wish to ship an order outside the U.S. please call us at 417-746-1116 , email us at info@beccasbarkery.com and we will be happy to assist you. Please note that we are sorry, but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. When placing an international order from Becca\'s Barkery, you will be the importer of record and will be responsible for all import fees, levies, duties, taxes and other charges.

Cost


Shipping charges are based on the total value of your order before taxes. Additional charges may apply to oversized items. Please refer to the following chart:

Total Merchandise

Shipping Charges

Up to $50.00

$8.95

$50.01 - $100.00

$10.95

$100.01 - $150.00

$12.95

$150.01 - $200.00

$14.95

$200.01 - $250.00

$16.95

$250.01 - $300.00

$18.95

$300.01 - $500.00

$30.95

$500.00 +

$35.95

2 Day Express

Add $15.00

Next Day Air

Add $27.00

 

Sales Tax

Missouri residents will be charged all applicable sales tax. Shipping costs are not taxable.

Forms of Payment

Visa
MasterCard

We Do Not Accept:


Personal Checks
COD's
Money Orders
Layaway Plans

Order Tracking


You may email us at info@beccasbarkery.com


Return Policy


Shipments are carefully inspected before leaving our premises; however, if you are dissatisfied with a purchase it can be returned for merchandise exchange within 14 days of receipt via mail. We do not accept returns COD. Shipping fees are non-refundable. All Sale merchandise and perishable items are final sales and cannot be exchanged or returned. Please note that custom, monogrammed and special orders cannot be cancelled or returned.

To return an item:
The item must be in its original condition and packaging. Please make sure that you include the original packing slip and include the reason for return and/or item exchange. Obtain a delivery confirmation and insure the package for tracking purposes either via UPS, Federal Express, or the Postal Service and mail to:

Becca's Barkery Inc.

Attn: Returns

6775 Owens Road
Norwood, MO 65717


Please allow 10-12 business days for receipt and processing of returns. IMPORTANT: Shipping fees for returns are not refundable.


Damaged Items

If your item is damaged or defective, please call us at 417-746-1116 within 24 hours or receipt. We will issue you an authorization number. We are not responsible for any damaged or defective merchandise sent back without prior approval.

Cancellation or Order Change


Orders can be cancelled with no additional charge as long as they have not been shipped. To change or cancel an order please contact us at info@beccasbarkery.com or call us 417-746-1116. Please note that custom, monogrammed and special orders cannot be cancelled or returned.

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FRESHNESS GUARANTEE


Becca's Barkery treats are baked fresh daily using only all-natural, human-grade ingredients. Our Specialty Collection biscuits are hand-decorated just for you and your furry person! We never use additives or preservatives and we never add any salt, sugar or butter. For questions on storage and shelf life of our treats, please visit our FAQ section.

Becca's Barkery stands behind all of our baked products 100% and if you are not completely satisfied with your purchase, please contact us immediately after receiving your order.

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What is the shelf life of your biscuits and how do they need to be stored?

Just like your local bakery, we bake our treats fresh daily to give you the best quality treats upon arrival. Our biscuits will last up to 18 months in their original container at room temperature. Please note that they do not like any Ziploc-type baggies. Contrary to popular belief, this will hasten their demise instead of keeping them fresh. Simply leave them in their original container that they were shipped in and they will be happy for up to 18 months.

Do you use preservatives in your biscuits and are the ingredients safe for dogs?

Our treats are baked fresh daily in our bakery using only all-natural, human-grade ingredients. We never use additives or preservatives and we never add any salt or sugar. For specific ingredients used in each of our biscuits, go to the biscuit’s item description in our online store.

After I place an order how long does it take to process my order and ship?

All orders are filled within 48 hours. Orders are shipped out Monday-Friday. Please keep in mind when determining shipping times the day your items ship is not counted as a shipped day. If you need your order by a specific date, please allow for arrival a few days prior.

What if my order arrives damaged or I am unsatisfied with the biscuits?


Becca’s Barkery stands behind all of our baked products 100%. If you are not completely satisfied with your purchase please contact us within 24 hours after receiving your order.

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CONTACT US

Becca's Barkery Inc.
6775 Owens Road
Norwood, MO 65717

Tel: 417-746-1116

info@beccasbarkery.com

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