If you wish to ship an order outside the U.S. please call us at 703-608-5347, email us at info@beccasbarkery.com or fax us at 703-543-8657 and we will be happy to assist you. Please note that we are sorry, but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. When placing an international order from Becca\'s Barkery, you will be the importer of record and will be responsible for all import fees, levies, duties, taxes and other charges.

Cost

Shipping charges are based on the total value of your order before taxes. Additional charges may apply to oversized items. Please refer to the following chart:

Sales Tax

Missouri residents will be charged all applicable sales tax. Shipping costs are not taxable.

Forms of Payment

Visa
MasterCard

We Do Not Accept:

Personal Checks
COD\'s
Money Orders
Layaway Plans

Order Tracking

You may email us at info@beccasbarkery.com .

Return Policy

Shipments are carefully inspected before leaving our premises; however, if you are dissatisfied with a purchase it can be returned for merchandise exchange within 14 days of receipt via mail. We do not accept returns COD. Shipping fees are non-refundable. All Sale merchandise and perishable items are final sales and cannot be exchanged or returned. Please note that custom, monogrammed and special orders cannot be cancelled or returned.

To return an item:
The item must be in its original condition and packaging. Please make sure that you include the original packing slip and include the reason for return and/or item exchange. Obtain a delivery confirmation and insure the package for tracking purposes either via UPS, Federal Express, or the Postal Service and mail to:

Becca\'s Barkery Inc.
Attn: Returns
6775 Owens Road
Norwood , MO 65717

Please allow 10-12 business days for receipt and processing of returns. IMPORTANT: Shipping fees for returns are not refundable.

Damaged Items

If your item is damaged or defective, please call us at 703-608-5347 within 24 hours or receipt. We will issue you an authorization number. We are not responsible for any damaged or defective merchandise sent back without prior approval.

Cancellation or Order Change

Orders can be cancelled with no additional charge as long as they have not been shipped. To change or cancel an order please contact us at info@beccasbarkery.com or call us 703-608-5347. Please note that custom, monogrammed and special orders cannot be cancelled or returned.

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FRESHNESS GUARANTEE

Becca\'s Barkery treats are baked fresh daily using only all-natural, human-grade ingredients. Our Specialty Collection biscuits are hand-decorated just for you and your furry person! We never use additives or preservatives and we never add any salt, sugar or butter. For questions on storage and shelf life of our treats, please visit our FAQ section.

Becca\'s Barkery stands behind all of our baked products 100% and if you are not completely satisfied with your purchase, please contact us immediately after receiving your order.

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FAQ\'s

What is the shelf life of your Crunchies biscuits and how do they need to be stored?
Just like your local bakery, we bake our treats fresh daily to give you the best quality treats upon arrival. Our Crunchies biscuits do not need to be refrigerated and will last up to 6 months in their original container at room temperature. Please note that they do not like any type of Ziploc baggie. Contrary to popular belief, this will hasten their demise instead of keeping them fresh. Simply leave them in their original container that they were shipped in and they will be happy for up to 6 months. Also, please take care not to leave treats decorated with yogurt or carob in high temperature conditions.

What is the shelf life of your Softies biscuits and how do they need to be stored?
Again, just like your local bakery we bake our treats fresh daily to give you the best quality treats upon arrival. Our Softies biscuits need to be either refrigerated or frozen.

For optimal freshness, place the Softies biscuits in the freezer upon arrival. Stored in your freezer, our Softies biscuits stay yummy for up to 3 months – but we know you\'re furry person won\'t let you keep them that long! When you are ready to give a Softies biscuit, simply remove one or two from the freezer and let stand on your counter for approximately 15 minutes or so. VERY IMPORTANT – do not unthaw in microwave as this will make the biscuit very hard!

Generally, our Softies biscuits are gobbled-up with delight much sooner than 3 months! Stored in your refrigerator, they will stay soft for approximately 7 days.

Why is there a different shipping schedule for the Specialty Collection biscuits?
Our Specialty Collection biscuits are hand-decorated just for you and your furry person! We use only the finest quality carob and yogurt to decorate these biscuits. As such, these two ingredients are susceptible to heat. Therefore, please note that Specialty Collection biscuits are shipped by the following schedule:

September 15 – May 15: Regular Shipping
May 16 – September 14: 2nd Day Air

Becca\'s Barkery guarantees our Specialty Collection biscuits if shipped by the above schedule. We will not guarantee against heat damage if not shipped by this schedule.

Do you use preservatives in your treats and are the ingredients safe for dogs?
Our treats are baked fresh daily in our bakery using only all-natural, human-grade ingredients. We never use additives or preservatives and we never add any salt, sugar or butter to our biscuits. Our Specialty Collection treats are hand-decorated with carob and/or yogurt (no chocolate is ever used). For specific ingredients used in each of our treats, go to the treat\'s item description in our online store where the ingredients are listed for each particular treat.